Returns & Exchanges
At Douce, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Inspect Your Delivery
Upon arrival, please check your package for any signs of damage or missing items and take clear photographs of the issues.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the damaged goods.
Verification Process
Our quality assurance team will review your request within 24 hours to confirm the eligibility for a refund or reshipment.
Resolution
Once approved, we will either issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing